How Can We Help You?

Find answers to common questions, get support, or reach out to our team

Frequently Asked Questions

Quick Answers to Common Questions

Find answers to the most frequently asked questions about using Concept

Get in Touch

Contact Our Support Team

Can't find what you're looking for? We're here to help

Email Support

For general inquiries and support

support@conceptofaplan.health

Response time: Within 24 hours

Phone Support

Speak with a support specialist

1-800-CONCEPT

Mon-Fri: 8am - 8pm EST

Sat-Sun: 9am - 5pm EST

Live Chat

Chat with us in real-time

Available during business hours

Emergency Claims

For urgent claim issues outside business hours, please call our emergency line:

1-800-911-CLMS

Available 24/7 for claim emergencies only

Send Us a Message

We typically respond within 24 hours during business days

More Ways to Get Help

Knowledge Base

Browse our comprehensive library of articles, tutorials, and guides

Visit Knowledge Base →

Community Forum

Connect with other members, share experiences, and get peer support

Join the Community →

Video Tutorials

Watch step-by-step guides on using Concept features

Watch Tutorials →

Member Portal Help

Get help navigating your member dashboard and account

Portal Guide →